The majority of our products are stocked in our warehouse and will be delivered within 10 working days however please allow up to 14 working days in some cases. Busy periods such as Christmas can delay items. In some cases our products are made to order
for example the Edge collection these are all hand made some are limited
edition and have a wait time of 3 weeks. If we have the stock they will be dispatched straight away if not please allow up to 4 weeks for the
Please call 01132390777 if you require further information reg the Edge collection or any other handmade bespoke piece.
New products will be available to pre order before the release date. Price will be set at zero. You will pay for postage and confirmation email will be sent with more information as soon as it's released.
We only deliver to UK mainland. If you live outside this area, please contact us to see if our courier will deliver to you and we can get a price on this service. Extra charges will apply for postcodes including AB37, AB38, AB41-AB56, FK19-FK2, KW1-KW17, HS1-HS9, IV1-IV24, IV25-IV28, IV30-IV37, IV40-IV56, IV63, PH15-PH26, PH30- PH36-PH44, PH49-PH50, PA20-PA49, PA62-PA76. Please call for a quote if this concerns you. The postal charges for Isle of Man, Isle of White, Channel Islands, Alderney, Herm & Sark differs according to the size and weight of items purchased. Please call us to get a quotation on 01132390777
Upon receiving your delivery, please inspect each item carefully to check for
damage caused in transit. We inspect each item before we dispatch and
every item is sent out in perfect condition. It's your responsibility to check each item upon receipt and reject if it's been damaged in transit. The delivery staff will request that you sign a form confirming the items are in good condition. Once you have signed, the insurance cover ceases. If your item is damaged you must notify us within 24hrs so we can arrange a replacement.
Failure to report damaged items within 24hrs will void the return.
All items can be returned within 14 days in an unopened unused condition and in the original packaging for a full refund if it's a stocked piece. If we have made a special order a 20% restocking fee will be applied. The postage cost is down to the buyer so please contact us for a returns reference number before sending any items as these will not be accepted and could result in a delay for refund. We strongly advise that you send items back on a tracked service as we can't be liable for any lost returns.
We require a mobile number and email for our courier who may contact you
on the day of dispatch, we cannot give specific time of delivery it will
be between 7:30 - 18:30 and if you miss the delivery they will leave a
calling card. Please note: After 2 failed attempts the item will be the item will be returned to our warehouse and further charges will be applied.