Delivery & Returns

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Delivery Policy

Standard delivery is £5.99 (unless stated otherwise). Deliveries take up to 10-14 working days. Some of our products are stocked in our warehouse & other products will be ordered specially from our suppliers.

We only deliver to UK mainland (excl. Ireland). If you live outside this area, please contact us to see if our courier will deliver to you & we can get a price on this service for you.

We require a Mobile Number & Email for our courier who may contact you on the day of dispatch, we cannot give specific time of delivery. Deliveries are made between 7:30 - 18:30. If you miss the delivery they will leave a calling card. Please note: After 2 failed attempts the item will be returned to our warehouse further charges will be applied.

Larger Items

Please allow a delivery time of up to 8-12 weeks for large furniture items. If you need the item before a certain date please contact us before you order.

Made to Order & Edge Sculptures

If the product is Made to Order, in some cases we will already have some in stock so we can dispatch straight away. If not, please allow up to 4 weeks for delivery. Please contact us if you would like to enquire about readily available stock.

The Edge Sculptures Collection are all handmade. We have some models ready to dispatch straight away, however, in most cases please allow up to 5-8 WEEKS for delivery. If you require any further information regarding the Edge Collection or readily available stock, please contact us.

 

CHRISTMAS DELIVERY 2020

We will still be offering our usual standard delivery period of up to 10-14 working days throughout the Christmas period.

OUR ORDER CUT OFF FOR GUARANTEED CHRISTMAS DELIVERY IS NOVEMBER 23RD. Any items ordered after date will NOT be guaranteed for Christmas Delivery. If for any reason we cannot accommodate any/all items on your order before Christmas, we will be in contact as soon as possible to let you know & offer an exchange/refund.

    • If you're unsure whether the item will get to you in time for Christmas, please contact us so we can see whether it's possible.
    • If you order with us between 14/12/20 - 01/12/20 please note your order may take up to 10-18 working days.

EDGE Sculptures

OUR EDGE SCULPTURE CHRISTMAS DELIVERY CUT OFF IS NOVEMBER 1ST. After this, it is at your own risk whether it arrives before Christmas. EDGE Sculptures are hand-made to order, so they have a delivery time of around 5-8 WEEKS. We will have some stock available in-store up until 23rd December (whilst stocks last).

Larger Items

Depending on the supplier, we can get some items to you quickly whilst other items can take up to 8-12 weeks. Please get in touch if you need any larger items by a certain date, so we can check if this is possible for you.

 

Day of Delivery

Upon receiving your delivery, please inspect each item carefully to check for damage caused in transit. We inspect each item before we dispatch & every item is sent out in perfect condition. It's your responsibility to check each item upon receipt & reject if it has been damaged in transit. 
The delivery staff will request that you sign a form confirming the items are in good condition. Once you have signed, the insurance cover ceases. If your item is damaged you must notify us within 24hrs so we can arrange a replacement.

 

Returns Policy

All items can be returned within 14 days in an unopened, unused condition & in the original packaging, for a full refund. The postage cost is down to the buyer. Please write "REFERENCE: Customer Return" clearly on the packaging.
We strongly advise that you send items back on a tracked service as we can't be liable for any lost returns.

Note:  EDGE Sculptures are exchange or credit only (unless damaged in transit), due to the nature of them being made-to-order.

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