Delivery and Returns

Delivery Policy

Standard delivery is £5.99 (unless stated otherwise). The majority of our products are stocked in our warehouse & will be delivered within 10 working days. However, please allow up to 14 working days in some cases.

We only deliver to UK mainland. If you live outside this area, please contact us to see if our courier will deliver to you & we can get a price on this service for you.

We require a Mobile Number & Email for our courier who may contact you on the day of dispatch, we cannot give specific time of delivery. Deliveries are made between 7:30 - 18:30. If you miss the delivery they will leave a calling card. Please note: After 2 failed attempts the item will be returned to our warehouse further charges will be applied.


Larger Furniture Items
:

Please allow a delivery time of up to 8-12 weeks for large furniture items. If you need the item before a certain date please contact us before you order.

Made to Order & Edge Sculptures:

If the product is Made to Order, in some cases we will already have some in stock, in which case it will be dispatched straight away. If not, please allow up to 4 weeks for delivery. Please contact us if you would like to enquire about readily available stock.

The Edge Sculptures Collection are all handmade. We have selected models ready to dispatch straight away, however, in most cases please allow up to 3-6 weeks for delivery. If you require any further information regarding the Edge Collection or readily available stock, please contact us.

 

Day of Delivery

Upon receiving your delivery, please inspect each item carefully to check for damage caused in transit. We inspect each item before we dispatch & every item is sent out in perfect condition. It's your responsibility to check each item upon receipt & reject if it has been damaged in transit. 
The delivery staff will request that you sign a form confirming the items are in good condition. Once you have signed, the insurance cover ceases. If your item is damaged you must notify us within 24hrs so we can arrange a replacement.

 

Returns

All items can be returned within 14 days in an unopened, unused condition & in the original packaging, for a full refund. The postage cost is down to the buyer, please write "REFERENCE: Customer Return" clearly on the packaging.
We strongly advise that you send items back on a tracked service as we can't be liable for any lost returns.

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